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Phone direct services are scheduled to be discontinued on 14 February 2024.
While phone direct service will no longer be available, we encourage you to utilise our Internet Banking platform, Mobile App, and one of our 10 branches for convenient access to your accounts.
What does this mean?
Going forward, telephone banking services will no longer be offered.
This decision was made as part of our ongoing efforts to enhance our banking services and provide you with a more secure and efficient experience.
We understand the impact this may have, and we want to assure you that alternative channels are available for your banking needs.
What are the alternative options?
We offer a range of products to help you with your banking needs, and convenient access to your accounts, including;
- Internet Banking
- Mobile App
- In-branch transfers
Our Internet Banking and Mobile App services offer a range of features, including balance inquiries, fund transfers, and transaction history.
If you have any questions please call us on (03) 5821 9033, our local customer support team will be happy to help you.
Staying Safe Online
We’ve unfortunately noticed a sharp increase in scams and attempted fraud during COVID-19, such as identity theft, romance scams, fake deliveries and fraudsters pretending to represent a company you trust.
Scammers have been seeking out personal information to gain access to your bank accounts, cards or to try to get money from contacts, family and friends. Personal information, such as bank and card details or passwords, gives them access to your computer devicees so they can impersonate you for their own financial gain.
Scammers often pretend to be from government departments and businesses, like the Australian Tax Office, myGov, Telstra or the NBN, to gain your trust. Sometimes they pretend to be someone you know or try to establish a new relationship with you.
It is important to never give personal or financial information to anyone you don’t know or trust via email, text, social media or over the phone.
Tips to protect yourself online
- Don't be pressured into giving away any personal information by someone who has contacted you, no matter who they say they are.
- Be sceptical, particularly if the contact has not been solicited in any way. Hang-up and phone back on a number you confirm is legitimate.
- Don't click on links in unexpected emails or messages, even if it appears to have come from a legitimate source.
- Use strong passwords for your accounts and internet network, and never share them with others.
- Install anti-virus software on your devices and keep it up to date
- Don’t accept ‘friend’ requests or start corresponding online with someone you don’t know who contacts you out of the blue
- Limit the personal information you share about yourself online, including on social media