If you have used GMCU Online Banking before, you’re ready to use the App. You’ll need to have your Member Number and Online Banking Password to log in.
To access the Mobile Banking App, you'll need to be registered for Internet Banking and SMS One Time Passcode. Login to the Mobile Banking App with your new Internet Banking login details.
Once you've logged in via the app using these details, you'll be prompted to set a PIN, Pattern, or Password for the app. If you have a compatible device, you can even opt in to use a Biometric login (i.e. Fingerprint / Touch ID or Face ID).
For more related frequently asked questions, visit our Mobile FAQs page
Our App is compatible with both Apple and Android smartphones. If your device is more than 5 years old and not running the latest version of it's operating system, it may not be supported. Please ensure you are running the most up to date version on your device.
The technology used to support our previous App will no longer be available from the end of April 2024. To continue banking with the GMCU Mobile App, you’ll need to update it to the new version.
If your device didn’t store your details, and you’re not automatically logged in, you’ll need to enter your customer number and password.
You can then set a PIN or pattern, Apple users can also use FaceID. Once you’re logged in, you can navigate by swiping left, using the menu on the bottom of the screen or the menu in the top left of the screen.
To reset your PIN or pattern, select ‘Forgot your PIN/Pattern’ then follow the prompts to enter your customer number and online banking password. If you’ve forgotten your password, you can reset it in iBank.
If you still need help, call 1300 004 863 or visit us in branch.
Download the GMCU Mobile App.
Use your customer number and online banking password to create a PIN, pattern, or facial recognition.
Go to Settings > General > Software Update.
Tap Automatic Updates, then turn on Download iOS Updates.
Turn on Install iOS Updates.
Your device will be automatically updated to the latest version of iOS or iPadOS. Some updates might need to be installed manually.
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