Our branches will be open throughout the Summer break and closed on Christmas Day (25 Dec), Boxing Day (26 Jan) and New Years Day (1 Jan). Normal trading resumes on Thursday 2 January. Click here for more information.

Our team are here to help. Call us on 1800 694 628 during branch hours, send us a message or visit us in branch.

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Our credit and loans processing teams will be taking a break from Monday 23 December - returning Monday 13 January. We are unable to process or approve applications during the break.

Please contact us if you need assistance in the lead up to our break. Wishing you a Merry Christmas and Happy New Year.

Our Service Levels

 

Our commitment to you and your clients is based on a submitted home loan application which requires no rework, additional information or verification and contains the correct loan information and all supporting documentation at loan submission.

Our Service Levels may vary during times of high volume. Should you wish to discuss our Service Levels, contact your Broker Relationship Manager.

 

  

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Any referral is to be in accordance with your Broker Referral Arrangement. In particular, your obligation to limit activity to:

  • Inform the customer that GMCU is able to provide a particular Credit Activity or a class of Credit Activities;
  • Give to GMCU the Customer's name and contact details within five business days after informing the Customer; and
  • Give to GMCU a short description of the purpose for the Customer may want a provision of credit or a consumer lease (if the Broker knows the purpose).

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© 2024 by Goulburn Murray Credit Union Cooperative Ltd. All rights reserved. ABN 87 087 651 509 AFSL/Australian Credit Licence Number 241364 | BSB 803 078
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We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which GMCU operates and where our team members reside.