How to Protect Yourself from Online Scams
According to the Australian Bureau of Statistics (ABS), over half (55%) of all Australians aged 15 and over were exposed to a scam during 2020-21.
At GMCU, we’re committed to keeping you and your money safe online. Which of the below are you doing to keep yourself safe?
1. Download the GMCU App
Download the GMCU App and register using your Internet Banking login details.
2. Set up secure logins
Set up your 4-9 digit PIN, pattern login, Touch ID (for Touch ID compatible iOS devices), or Face ID (for Face ID compatible devices).
3. Set up alerts
Always use secure mail when using the GMCU App.
Your mobile device is a way of accessing GMCU Internet Banking, so don’t keep your login information with your mobile device.
Contact GMCU immediately if you’ve lost your mobile device or feel someone may know your login details. Ensure you log out of the app when you are finished. You can do this by tapping the padlock icon in the top right-hand corner.
4. Use new and private logins only
Always ensure your GMCU App is up to date, consider setting up automatic updates on your phone.
5. Make sure your devices are secure
Make sure you have passwords or biometric logins (like fingerprint, or Face ID) to your devices. And don't share passwords to your devices if you can avoid it.
6. Never send your credit card details online
Never send your credit card details online, to anyone.
7. If you suspect something is fraudulent - act fast
We use an Australian-based service to monitor unusual account activity 24/7. This monitoring helps us to detect and stop fraud quickly. If you receive a message asking you to return a call to us on 1300 705 750, please do so.
If you receive an SMS text asking to confirm a transaction, please respond to it.
8. Understand more about scams and fraud
Learn more about scams and fraud, and how to spot them (via Scamwatch from the Australian Government).
Our local team are here to help. If you have any questions relating to scams or fraud, or perhaps you have concerns, please call us or visit your local branch.
