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Join the team at Goulburn Murray Credit Union

 

We have been proudly operating in the Goulburn Valley region for over 65 years, offering a genuine banking alternative for our members and local communities.  

Our members come first. We are for Purpose, which means our profits are reinvested back into the communities where our members and people live and work.   

Our people set us apart. Our friendly, personalised service plays a key role in connecting and enabling our members to achieve their financial outcomes.  

If you are looking for a rewarding career where you can support our members and communities to grow, thrive and succeed, then GMCU is the place for you.  
 

We're currently accepting applications for the following roles: 
 

Mobile Relationship Manager - Kilmore Branch, Permanent full time

About the Role

The Mobile Relationship Manager is responsible for driving member lending acquisition via new business development and established referrals sources. The Mobile Relationship Manager will build on existing and ever-growing networks, providing great financial outcomes for our members, provide a seamless and enjoyable member experience and source new opportunities and hold meaningful conversations to uncover financial needs and ultimately providing members and potential members with appropriate solutions.

About You (Key Selection Criteria)

  • Our values (Integrity, Responsible, Progressive and Excellence) align with yours. 
  • A Certificate IV in Finance and Broker Management with well-developed business lending and credit analysis skills and the ability to deliver needs-based financial solutions.
  • You hold Tier 2 certification or have the ability to successfully complete within two months of commencement
  • You have a proven and proactive track record of business development and portfolio growth with established quality referral sources and networks 
  • Strong relationship management skills – stakeholders, members, and local community
  • Self-motivated and dedicated to working in a highly autonomous role, manage own portfolio, achieve defined objectives with the ability to manage evolving priorities to meet tight deadlines.
  • Outstanding interpersonal and communication skills (written and verbal) including the ability to manage relationships effectively and consultatively with a diverse range of internal & external stakeholders
  • Demonstrated commitment to the delivery of prompt high quality member services. 
  • Demonstrated problem-solving skills, including the ability to exercise sound judgement, discretion and confidentiality. 
  • Advanced computer literacy.
  • Ability to promote and follow compliance, risk and regulatory policies and guidelines.
  • Current Victorian car licence
  • The ability to successfully meet GMCU’s pre-employment screening requirements. 

For further information, please contact Heath Barton – Head of Member Engagement on 0497 180 461

Applications Close Friday, 4 April 2025.

Applications must include a cover letter addressing the Key Selection Criteria (as outlined in “About you”) and a current resume and are to be emailed to recruitment@gmcu.com.au

Member Care Specialist

  • No. of positions available: Three (3)
  • Position type: Permanent full-time (part time hours will be considered)
  • Locations: Within the GMCU network


About the Role

As a Member Care Specialist within our Member Care Centre, you’ll be the friendly voice our members hear when they contact us. You will assist members manage their day-to-day banking across a range of products and empathetically provide extra care to members facing challenges meeting financial commitments. 

Flexibility in work hours may be required, and the hours of operation may be extended as needed to support the delivery of member services

You will work across a diverse breadth of enquiries, including:​​

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication guidelines and identification requirements.
  • Identify members’ needs, clarify information, explore every issue and provide solutions and/or alternatives ensuring a positive member experience.
  • Provide exceptional services and support to members by being informative, courteous and professional at all times. 

About You (Key Selection Criteria for this role)

  • Our values (Integrity, Responsible, Progressive and Excellence) align with yours.
  • You hold Tier 2 certification or have the ability to successfully complete within two months of commencement. 
  • The ability to successfully meet GMCU’s pre-employment screening requirements.
  • You have demonstrated sales or customer service skills and experience. 
  • You’re enthusiastic and possess a drive to exceed member expectations. 
  • Outstanding interpersonal and communication (written and verbal) skills and the ability to maintain privacy and confidentiality.
  • You have a keen eye for detail. 
  • You have good computer skills and can use a variety of systems (e.g. Microsoft Office, POS systems) 
  • Working independently to achieve defined objectives and prioritise your workload comes naturally. 
  • Flexible approach to hours of duty.
  • Ability to participate as an active and positive team member.

Desirable

  • Demonstrated ability in the promotion and sales of financial products and services.
  • Previous Call Centre or other relevant experience
  • Previous experience in sales and service business environment

For further information, please contact Heath Barton – Head of Member Engagement on 0497 180 461.

Keen to apply? Applications must include a cover letter addressing the Key Selection Criteria (as outlined in “About you”) and a current resume and are to be emailed to recruitment@gmcu.com.au

Applications close 25 March 2025

(Applications will be assessed as they are received, and suitable candidates interviewed)

We’re for purpose, not for profit.

We’re here to make life better for our members and communities by focusing on what’s possible with member-owned banking solutions. At Goulburn Murray Credit Union, we’re here to improve the communities we live and work in by investing profits to help them grow, thrive and succeed.

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© 2024 by Goulburn Murray Credit Union Cooperative Ltd. All rights reserved. ABN 87 087 651 509 AFSL/Australian Credit Licence Number 241364 | BSB 803 078
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Aboriginal flag  Torres straight island flag
We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which GMCU operates and where our team members reside.